King Group , we're committed to consistently meeting and exceeding our
customers' needs and expectations. We solicit customer feedback on an ongoing
basis so we know how to improve our processes. Plus, by keeping our customer
service center staffed 24/7, we can provide a fast response to every inquiry.
Our multi-level customer survey process enables us to catch potential
problems before they occur. Surveys are sent electronically. The results are
shared with all levels of management for immediate follow-up and future
At King Group, our customers know they can contact our Customer Connection
department 24 hours a day, 365 days a year. When they contact us, the problem is
tracked electronically. We always follow up with our customers to make sure the
problem was resolved to their satisfaction.