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Service Assurance Center

Customer Support,
Customer Satisfaction.


Customer ConnectionAt King Group , we're committed to consistently meeting and exceeding our customers' needs and expectations. We solicit customer feedback on an ongoing basis so we know how to improve our processes. Plus, by keeping our customer service center staffed 24/7, we can provide a fast response to every inquiry.

Proactive Approach

Our multi-level customer survey process enables us to catch potential problems before they occur. Surveys are sent electronically. The results are shared with all levels of management for immediate follow-up and future improvements.


Rapid Response

At King Group, our customers know they can contact our Customer Connection department 24 hours a day, 365 days a year. When they contact us, the problem is tracked electronically. We always follow up with our customers to make sure the problem was resolved to their satisfaction.



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